Whitlands Engineering stands by our build quality and offers comprehensive warranty terms on each product – read below for details.
This Warranty Policy outlines the warranty coverage provided by Burder’s Lane
Enterprises Pty Ltd, trading as Whitlands Engineering (“Whitlands Engineering”), for
products sold under the SUPERAXE and REX brands. Our warranty adheres to
Australian Consumer Law and is in addition to any statutory rights you may have.
Whitlands Engineering warrants its SUPERAXE and REX products (the “Products”)
to be free from defects in materials and workmanship under normal use and
maintenance, subject to the terms and conditions below.
SUPERAXE Models:
– Frame Warranty: 24 months from the Date of Despatch.
– Hydraulic Components Warranty: 12 months from the Date of Despatch.
REX Models:
– Warranty on All Components: 6 months from the Date of Despatch.
ALL Models:
– Warranty on engines is as per engine manufacturer’s warranty period.3. Date of Despatch
The warranty period begins from the Date of Despatch of the Product from Whitlands
Engineering’s facility. The Date of Despatch will be recorded on the purchase
documentation or invoice and serves as the start date of the warranty period.
During the applicable warranty period, Whitlands Engineering will, at its discretion,
repair or replace any defective component of the Product that is covered under
warranty. This includes defects arising from:
– Material or manufacturing faults
– Defects that occur under normal operating conditions and intended use
This warranty does not cover:
– Damage resulting from misuse, abuse, neglect, or improper handling of the Product
– Modifications, repairs, or alterations made to the Product by persons or entities
other than Whitlands Engineering
– Wear and tear, or consumables
– Damage resulting from inadequate maintenance, including failure to follow the
maintenance guidelines as outlined in the Product’s user manual
To make a warranty claim, the customer must:
1. Contact Whitlands Engineering and provide the Serial Number of the Product.
2. Describe the nature of the defect or problem.
3. Follow any additional instructions provided by Whitlands Engineering for
inspection or repair.
Whitlands Engineering reserves the right to inspect the Product or request additional
information to evaluate the claim. Repair or replacement of defective components
under warranty does not extend the original warranty period. Having repairs made
without approval from Whitlands Engineering may lead to Warranty claims being
rejected.
This warranty is provided as an additional benefit and does not affect any statutory
rights under Australian Consumer Law. Whitlands Engineering’s liability under this
warranty is limited to the repair or replacement of defective parts as described above.
In no event shall Whitlands Engineering be liable for incidental or consequential
damages, loss of profits, or any costs arising from the use or inability to use the
Product.
Our Products come with guarantees that cannot be excluded under the Australian
Consumer Law. Customers are entitled to a replacement or refund for a major failure
and for compensation for any other reasonably foreseeable loss or damage.
Customers are also entitled to have the Product repaired or replaced if it fails to be of
acceptable quality and the failure does not amount to a major failure.
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For any questions or further information about this warranty policy, please contact
Whitlands Engineering.
This warranty policy applies only to Products sold within Australia and is governed by Australian consumer law.